Social values

Call-In Homecare Awarded SVQM Silver Accreditation for Social Value Excellence

In Summary

Call-In Homecare, part of Clece Care Scotland, has been awarded the Social Value Quality Mark (SVQM) Silver accreditation – a major milestone in our ongoing commitment to delivering outstanding social value across Scotland.

The achievement of SVQM Silver recognises our organisation’s dedication to measurable, meaningful social impact. This accreditation reflects our values-led approach, our investment in local communities, and our commitment to continuous improvement in every aspect of our work.

What Does SVQM Silver Mean?

The SVQM Silver award is a nationally recognised standard that celebrates organisations who deliver measurable, meaningful social value. To achieve Silver, we demonstrated 100% compliance with all mandatory standards and scored highly across all areas of social value – achieving an impressive overall compliance score of 86.3%.

Highlights from Our Social Value Journey

Leadership and Culture

Social value is embedded throughout our organisation, guided by our values, ‘Three C’s’: Care with Compassion, Culture and Competence. Our leadership team is fully committed, with regular updates and communications ensuring everyone is engaged with our social value pledges.

Supporting Local Communities

• 65% of our monthly spend goes to Scottish suppliers, making up 75% of all invoices raised.
• We prioritise local supply chains, ensuring our investments benefit the communities we serve.

Championing Fair Pay & Equality

• 100% of our employees receive the real Living Wage.
• We have achieved gender pay parity, with equal pay for equal work and women thriving in leadership roles.

Investing in Wellbeing & Mental Health

• Our Mental Health First Aider programme ensures staff have access to trained support.
• All colleagues benefit from free, unlimited mental health services through our Employee Assistance Programme.
• The audit highlighted our proactive and supportive environment for colleagues, with recommendations to further increase access and trust in mental health support.

Empowering Through Education & Skills

We are passionate about supporting every colleague’s growth and development. Our comprehensive training programme combines both mandatory and non-mandatory courses, ensuring staff have the skills and confidence to progress in their careers.

We actively nurture young talent through our internship and work experience programmes, helping to build valuable skills and strengthen our ties with the local community. Our partnership with DYW (Developing the Young Workforce) sees us regularly attending schools for talks and careers fairs, inspiring and connecting with young people who are ready to take their first steps into the world of work.

Building Trust & Community

We believe that trust and satisfaction are the foundation of a thriving workplace. In our recent staff survey, an impressive 83% of colleagues shared that they see themselves continuing their careers with Call-In Homecare – a testament to our supportive culture and commitment to staff wellbeing.

Our partnerships with charities such as The Care Workers Charity and the Royal Voluntary Service reflect our dedication to giving back and supporting those who care for others. Through ongoing engagement with stakeholders and local communities, we ensure our services continually evolve to meet real needs and deliver meaningful impact.

Leading in Sustainability

We are committed to minimising our environmental impact and championing sustainable practices across all our operations. Every office is now equipped with energy-efficient LED lighting, significantly reducing our carbon footprint. Our teams have driven major improvements in recycling and the reduction of single-use materials, and we continue to seek new ways to make our workplaces even greener. Sustainability is not just a goal – it’s an ongoing journey, and we’re proud to be leading the way.

The Audit – What Sets Us Apart

The SVQM Silver audit included interviews with staff, service users, and external partners. The feedback praised our clear strategy, strong leadership, and the way social value is woven into our daily work. Recommendations for the future include:

• Establishing a social value development group with representatives from across the company.
• Increasing diversity and inclusion, reflecting the communities we serve.
• Making better use of social media to showcase our achievements.
• Measuring and reporting our impact more widely, including volunteering and local economic benefits.
• Continuing to engage all staff, especially carers, in our social value journey.

Looking Ahead

While we celebrate this milestone, we remain committed to continuous improvement. SVQM Silver is a springboard for even greater impact. We will keep listening, learning, and leading the way in person-centred, community-focused care. Our next goal is to progress towards the Gold Award, demonstrating even greater impact and best practice in social value.

Thank you to everyone who has been part of our social value journey. Together, we are making a real difference – one life, one community at a time.

About the Social Value Quality Mark

The Social Value Quality Mark recognises distinction in values-led business that benefits customers, communities and the planet. It is one of the most rigorously tested standards of its kind in the UK. Call-In Homecare is proud to be moving onwards and upwards, building on our Bronze accreditation and now Silver, as we continue to invest in our people and our communities.