High-Quality Home Care Services
Established in 1991, Call-In Homecare is one of Scotland’s leading care at home providers. We proudly serve communities across Edinburgh, Midlothian, East Lothian, West Lothian, Dundee, North Lanarkshire, South Lanarkshire, Falkirk, West Dunbartonshire, East Dunbartonshire, Inverclyde, Renfrewshire, and Glasgow. At the heart of everything we do are our people – our dedicated colleagues and the clients we support every day.
Looking for Private Care at Home?
In Edinburgh and the Lothians, Call-In Homecare have a sister company ‘MyLife Homecare Edinburgh’, who offer the highest quality tailored private care services. Visit their website or telephone Business Development Manager, Sue, on 07584 884097 to find out how the MyLife team can support you or your loved ones with private care at home services.
At Call-In Homecare Inverclyde, we proudly support individuals and families across Kilmacolm, Port Glasgow, and the wider Inverclyde area with compassionate, high-quality care in the comfort of their own homes. Whether you’re exploring care options for yourself or a loved one, our friendly team is here to help. Give us a call on 01505 874069, we’d love to chat about how we can best support you.
Our Vision
To be the main provider of care for both private and commissioned care at home services across Scotland.
Our Mission
To provide safe and effective person-centered care of the highest quality whilst respecting the dignity and diversity of our service users, their families and our colleagues.
The Three C's
The Three C’s are the blueprint for delivery of our vision and mission statement.
Our Promise to Deliver the Three C’s
Compassion
Caring defines us and our work and providing care to people in their own homes is the core business of all of our services. People receiving care expect it to be not only be right for them, but safe, effective and person centered underpinned by robust governance arrangements. Compassion underpins how care should be given. Compassion is founded through relationships based on empathy, respect, and dignity. We expect everyone to have the courage to do the right thing for both the people we care for and one another, speaking up when they have concerns without fear of punitive action.
Competence
Competence means colleagues in all roles having the appropriate care, administrative and technical knowledge to develop the expertise to plan, organise and deliver effective care based on appropriate best practice and evidence. Central to establishing competence is ensuring all colleagues receive appropriate training and development through a robust learning and development framework. All colleagues must have the courage develop their levels of competence by embracing innovative new ways of working to push the boundaries of what we can achieve.
Culture
Culture is about the way we do things and work together and is founded on a principal that means we do not look to unfairly apportion blame when things go wrong, rather learn from mistakes and incidents, only holding people to account when they have deliberately chosen to act in a way that leads to harm or damage. Central to establishing our culture is communication, which is central to successful caring relationships and to effective team working. Listening to people is as important as what we have to say.
Our Proud History
Established in 1991, we put our colleagues and clients at the heart of everything we do. Our experienced local care teams are dedicated to delivering safe, personalised support that promotes independence and respects individual needs. We believe everyone deserves a say in how their care is delivered. That’s why we work closely with our clients and their loved ones to ensure they play an active role in shaping their care plans. By listening, adapting, and staying consistent, we’re proud to provide a reliable, high-quality service that people can trust.
Our partners
