About

Established in 1991, Call-In Homecare is a top Care at Home provider across Scotland. Currently operating in Edinburgh, Midlothian, East Lothian, West Lothian, Dundee, North Lanarkshire, South Lanarkshire, Falkirk, West Dunbartonshire, East Dunbartonshire, Renfrewshire and Glasgow, our colleagues and clients are at the heart of everything we do.

High-Quality Care and Support

Call-In Homecare provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their needs and aspirations. We are committed to improving the well-being and quality of life for the service users we support. Our services are based on choice and control, personalisation and being a part of the community.

Our services are based on sound principles – we ensure our care and support focuses on your overall well-being and allows you to live with dignity. We are fully registered with the Care Inspectorate, Scottish Care and are members of the United Kingdom Home Care Association (UKHCA)

Looking for Private Care at Home?

In Edinburgh and the Lothians, Call-In Homecare have a sister company ‘MyLife Homecare Edinburgh’, who offer the highest quality tailored private care services. Visit their website or telephone Sue on 07584 884097 to find out how the MyLife team can support you or your loved ones with private care at home services.

In West Scotland, Call-In Homecare Inverclyde provide our expert private care at home service across Kilmacolm, Port Glasgow and Inverclyde. Get in touch with the team to discuss your requirements on 01505 874069.

Our People

We are often asked what sets us apart. We think it’s our people. For our colleagues, working in social care is not just a job. Our care and support assistants are carefully selected and matched, we take the time to get to know you and come up with a personalised plan to provide support that is tailored to your requirements, wishes and aims for the future.

We have vacancies across Edinburgh, Midlothian, East Lothian, West Lothian, Dundee, North Lanarkshire, South Lanarkshire, Falkirk, West Dunbartonshire, East Dunbartonshire, Renfrewshire and Glasgow. If you want to make a difference in people’s lives in your area, we would love to hear from you.

Click here to find current vacancies or contact our recruitment team by calling on 0131 656 7310 or emailing our HR department at recruitment@call-inhomecare.co.uk.

Call-In Homecare is a leading Care at Home provider operating across Central Scotland and Dundee. Established in 1991, our colleagues and clients are at the heart of everything we do. Our team of experts in local care services support our colleagues to provide safe, bespoke and personalised care services to people with different needs, whilst promoting independent living.

We believe all individuals in need of care deserve to have a say in how their service is delivered. We pride ourselves in involving our clients and their loved ones in taking an active role in the planning and provision of their care, ensuring we provide a consistent, reliable and excellent quality service.

Our Vision

To be the main provider of care for both private and commissioned care at home services across Scotland. 

Our Mission

To provide safe and effective person-centered care of the highest quality whilst respecting the dignity and diversity of our service users, their families and our colleagues.

The three C's are the blueprint for delivery of our vision and mission statement.

Care with Compassion

Caring defines us and our work and providing care to people in their own homes is the core business of all of our services. People receiving care expect it to be not only be right for them, but safe, effective and person centered underpinned by robust governance arrangements.

Compassion underpins how care should be given. Compassion is founded through relationships based on empathy, respect, and dignity.

We expect everyone to have the courage to do the right thing for both the people we care for and one another, speaking up when they have concerns without fear of punitive action.

Competence

Competence means colleagues in all roles having the appropriate care, administrative and technical knowledge to develop the expertise to plan, organise and deliver effective care based on appropriate best practice and evidence.

Central to establishing competence is ensuring all colleagues receive appropriate training and development through a robust learning and development framework.

All colleagues must have the courage develop their levels of competence by embracing innovative new ways of working to push the boundaries of what we can achieve. and services.

Culture

Culture is about the way we do things and work together and is founded on a principal that means we do not look to unfairly apportion blame when things go wrong, rather learn from mistakes and incidents, only holding people to account when they have deliberately chosen to act in a way that leads to harm or damage.

Central to establishing our culture is communication, which is central to successful caring relationships and to effective team working. Listening to people is as important as what we have to say.

Our Promise to Deliver the Three C's

We are determined that the three Cs are translated from paper to practice. To achieve this, we have identified actions we need to take for each aim to progress it. Actions are allocated to senior managers who are responsible for their delivery.
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